TravelGenie.ae completely understands how important is privacy of its customers and thus we take it quite seriously. We are here to do business and we understand that our customers are most important for us. We take all measures to retain trust of our customers and protect all information passed to us.
Travel Genie work along with different websites. TravelGenie.ae is our main website where we offer a variety of different products and services for our clients worldwide. We work along with a number of affiliate distribution partners who offer our products and services to different customers. Most of our product information, booking process and payments are handled via our team. We also work along with some distributors who carry out purchases and deal with customer payments.
Our customers are usually required to enter information either through our website or through email. There are also some service and distribution partners who collect information. Our customers are asked to enter their personal information including name and email address for personal identification. Other information asked includes gender, country etc. customers who wish to make a purchase are required to enter complete personal information including name, address, email address, phone number and credit card details. Without this information, your purchase could not be confirmed or booked.
For users who connect with us through Facebook, their information is automatically collected. Also we may have additional information that you have disclosed on Facebook through your privacy setting such as username, email address, profile pictures, friend lists or any other that you have made publicly available.
Your web server and IP address is automatically collected when you visit BookTours.ae or any of our affiliate’s websites, though this information doesn’t disclose your identity. Also we may keep track of your interests in order to best serve and communicate products and services of your interest. You may also be receiving special deals and products packages if you have permitted subscribing to our email marketing service.
Cookies are small pieces of information stored on your web browser for records on hard disk of your computer. These cookies identify your computer and do not store any personal information about yourself.
Web browsers also allow turning cookies off but doing so would limit our users to take complete advantage of our website. To get more information about cookies of your specific browser, please view details of cookies.
Travel Genie also make use of third party companies who put ads on our websites and these companies place their own cookies for advertising purpose. These third party advertising companies would have no access to the information collected through our cookies. These companies have their own privacy and cookies policy and thus would follow them.
Purpose of information
Personal information collected through us can be used for the following purpose:
- To give more details on the products and services of your interest.
- For email marketing and messaging.
- To confirm booking and purchases.
- To ensure proper billing.
- To offer products and services of customer’s interests.
Travel Genie pass your information to contracted third parties for marketing and reporting purpose. These companies are also bind to maintain confidentiality of your information with their marketing partners. We make use of marketing companies’ services for improving presence and visibility of our products and services. Travel Genie make use of web cookies in order to make their advertising more effective. Information collected for marketing purpose may include what pages are most frequently visited? Or which products are most popular ones? Or which deals and packages attract customers. This information helps us improve our website usability and give us more insight on customer wants and needs.
The personal information provided to us may be used or disclosed under following conditions:
- Applicable law for residents and non-residents of country.
- Information required for a legal process.
- In response to requests received from government authorities.
- In order to protect processes of Travel Genie along with those of its affiliates.
- In order to limit any destruction sustained.
- For privacy and safety purpose.
There may be a disclosure of your information including name with location from Other Information we collect of our customers. This information in combination with your personal information will be treated personal information.
Communication via Emails
Our customers may receive some marketing emails that we find informative and attractive for our customers. This may include Travel Genie deals, new products, programs, packages, special promotions etc. Travel Genie gives its customer choices for use of their information for email communication for marketing. Our customers can opt out of receiving these emails at any point of time. Customers receive an unsubscribing link in each marketing email and can unsubscribe through that link. Also they can change their account settings on our website page. Moreover customers can send an email to email@example.com with name, email address and word ‘unsubscribe’ in their email subject.
Customers when choose to opt out for receiving marketing emails, they will be receiving emails of purchases and bookings. They will also receive emails regarding information like updates of policies, procedures, terms and conditions. Also you will be receiving information about a product or service you choose to purchase or book.
Travel Genie Distribution Partners/Suppliers
Travel Genie take all steps to maintain privacy and security of customer’s personal information. We use reliable encrypted protocols for transfer of personal information over internet. For personal information, we create a secure session through SSL (Secure Socket Layer) over internet. All the information we collect is stored in secure environments and will not be disclosed to public. We have all the facilities in place to protect personal information.
We want our customers to understand that none of the data stored over internet is guaranteed to be completely safe and so we can’t promise 100% security of your personal information. Any unauthorized access of information through ill means, Travel Genie should not be held responsible. If you face any such event of information security breach, please inform Travel Genie privacy team and we will help you in tackling such problem. Some incidents may require reporting to police or other government authorities.
Contact Travel Genie
Our customers can update their personal information online and can access our services.
Travelgenie Customer Support
To contact Customer Support with a booking-related question, click the "My Bookings" tab and navigate to the specific tour or itinerary in question. This guarantees you the quickest - and most accurate! - reply from our Customer Support team.
Go to My Bookings
Rating & Reviews Questions
For non-urgent questions about your profile or password, click the link below and we'll do our best to reply within 36 - 48 hours. Please do NOT use this link for Customer Support (our Customer Support team does not receive these questions!) . To contact our Customer Service team directly, use the link above.